First and foremost thank you to all who made the time to attend my session on Empathy Driven Content Strategy at Drupal Camp London 2017. Thank you for sharing your time and perspectives.
This session was an evolution of two previous sessions:
- Using Empathy Maps to Better Understand your Jury delivered at Drupal Camp London 2015 and,
- Better understanding your prospects, clients, stakeholders and end users using empathy maps and personas at Drupal Camp Ghent 2014.
There is a difference between walking in someone else’s footsteps and walking in their shoes!